Training for psychological safety, courageous dialogues & communication-strong teams
The Brave Dialogue Process©
The Brave Dialog Process© supports you, your team, and your entire organization in developing a new quality of communication: honest, courageous, and connecting. Learn to address tensions directlybefore they escalate into conflicts – for greater psychological safety, trust, clarity, and effective collaboration.
Two possible paths to the Brave Dialog Process©
Brave Dialog (an open training course
for managers, HR professionals & change makers) in cooperation with Fresenius University of Applied Sciences & Hamburg@Work
Price:EUR 1,499 ( EUR 1,399 incl. VAT) per person.
Save a full EUR 100 with the Early Bird price until 30.09.2026Extras: 2 certified trainers and catering included on both days
Dates: November 5th–6th or November 27th–28th, 2026
Duration: 2 days, 9am–5pm each day
Location: In person, Fresenius University of Applied Sciences, Hamburg, overlooking the Alster lake
Brave Dialog as an exclusive in-house training
for your team or your company
Dates: to be arranged
Duration: 2 days with certified Brave Dialogue trainers Katharina Krentz and Irene Maria Kern
Location: On-site at your location, nationwide in Germany, or 4 x 4-hour online virtual training sessions.
Only 24 places available per training session!
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Only 24 places available per training session! •••
The essentials at a glance
2 days of intensive on-site training for 12-24 participants with 2 certified trainers
Upcoming dates: November 5-6, 2026 or November 27-28, 2026
3 modules: Connect to Self → Connect to Others → Connect to Culture
4 weeks of structured tandem transfer afterwards,
8 x 15 minutes of active practice after training
100% practical relevance – immediately applicable in everyday work
Price: EUR 1,499 ( EUR 1,399 incl. VAT) per person in the Early Bird offer.
Join us and save EUR 100 until 30.9.2026!Limited availability: Only 24 places available per training session. Act fast!
In-house training available upon request
Why is the Brave Dialogue Process needed?©?
Leadership in times of change requires more than clear directives. It requires psychological safety. And genuine, effective conversations.
Many teams know that feedback is important. Nevertheless, it is often avoided or remains superficial. Why? Because the necessary groundwork is lacking: clarity about one's own values, feelings, and needs. And because psychological safety is lacking – the feeling of being able to address tensions without fear of negative consequences.
According to Google's Project Aristotle (2012–2014, 180 teams), psychological safety is the most important success factor for high-performance teams . However, it is lacking in most companies – with costly consequences.
Why conflict prevention pays off:
Unresolved conflicts cost German companies billions. The KPMG Conflict Cost Study (2009) proves this:
10–20 % Personnel costs are lost due to conflicts
50% of companies lose at least €50,000 per year.
10% of companies even lose over €500,000 per year.
At least 25% of these costs can be saved by addressing stresses early on.
This is precisely where the Brave Dialog Process© comes in:
We create a space where tensions are addressed directlybefore they escalate into conflicts. The result: trust grows, tensions dissipate, conflicts don't arise in the first place – and if they do, they are resolved constructively.
The Brave Dialog Process© was developed by Christiane Windhausen – with the aim of enabling managers, teams and organizations to have a sustainable dialogue culture and psychological safety .
91% of employees in Germany do not feel emotionally connected to their company (Gallup Engagement Index Germany 2025)
91%
10–20% of personnel costs are lost due to conflicts – for 10% of companies, this even amounts to over €500,000 per year(KPMG Conflict Cost Study)
10-20%
25%
25% of conflict costs can be saved by addressing the issue early (KPMG)
Psychological safety is the most important success factor for high-performance teams (Google Project Aristotle)
Psychological safety
From conflict costs to psychological safety – that's what the Brave Dialogue Process achieves©
The Brave Dialog Process© lays the foundation for a vibrant company culturewhere psychological safety, appreciation, and genuine feedback are central. Teams and leaders experience firsthand how to address tensions early, before conflicts arise – and how this strengthens trust, improves collaboration , and gives the company renewed energy and clarity.
Creating psychological safety
The Brave Dialog Process© creates psychological safety – the basis for innovation, trust, and high performance. Participants learn to address tensions directly, openly share mistakes, and give constructive feedback – without fear of negative consequences.
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Psychological safety is the most important success factor for high-performance teams (Google Project Aristotle)
+27 % higher profitability and
+40% lower employee turnover with high psychological safety (Deloitte)
Reduce conflict costs by addressing issues early
Conflicts cost money – a lot of money. But most conflicts can be avoided if tensions are addressed early. The Brave Dialogue Process© empowers teams to act early – and thus massively reduce conflict costs.
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10–20% of personnel costs are lost due to conflicts (KPMG)
25% of conflict costs can be saved by addressing the issue early (KPMG)
50% of companies lose at least €50,000 per year due to conflicts (KPMG)
Practical and directly applicable
The Brave Dialog Process© provides techniques that have an immediate impact. Understandable, practical, and directly applicable – for noticeable changes in daily interactions.
Strengthening emotional self-management
Participants in the Brave Dialog Process© learn to consciously perceive their emotions and express them responsibly. They actively clarify their concerns and create space for genuine solutions.
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Employees who feel connected to their company are 47% more productive (McKinsey)
Clear words, powerful impact
Clarity in feedback processes reduces misunderstandings. Honest communication resolves tensions constructively and fosters individual development. This is the essential foundation for successful collaboration!
This is how the Brave Dialog Process works©
Not just learning methods, but truly being prepared – The Brave Dialog Process® is not a classic feedback or communication training. It is a deep exploration of yourself and your relationship with others – structured in three consecutive modules.
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Before you can engage in courageous dialogues, you need clarity about yourself. In this module, you will reflect on your values, learn to understand the logic of your feelings, and uncover limiting beliefs that may be preventing you from communicating openly.
What you'll take with you:
Understanding your own emotions and needs
Clarity about your personal values
Awareness of limiting beliefs – and how to transform them
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Now it's about relationships with others. You learn to see feedback not as a judgment, but as a gift – and to give it in a way that truly resonates. The attitude of Noble Friendship ("I want the best for you") is key: no monologue, no one-sided pronouncements, no judging or blaming, but genuine listening, respect, understanding, compassion, and a willingness to grow together.
What you'll take with you:
Proven methods for constructive feedback
The ability to conduct difficult conversations courageously and respectfully
A new attitude: Noble friendship as the basis for genuine dialogue
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Training is only as good as its implementation. That's why the Brave Dialog Process© doesn't end after two days. Over the following four weeks, you and a tandem partner will consistently practice what you've learned – a new topic each week, two short 15-minute meetings, structured and guided.
What you'll take with you:
A clear transfer plan for the next 4 weeks
A regular tandem partner with whom you actively reflect and practice
A new language and culture of dialogue in your team
The Brave Dialog Process© is more than a training course. It is a structured development process that strengthens you from the inside out:
Internal preparation instead of pure methodology
Noble friendship as an attitude rather than superficial politeness
Experience-based learning instead of lectures
Intensive small/group work with lots of exchange
Sustainable transfer instead of "training over, everything forgotten"
2 female trainers for intensive work and reflection
Who is the Brave Dialog Process for?©
The Brave Dialog Process© is for anyone who psychological safety in their team, address tensions early and reduce conflict costs :
Open training (twice in November 2026)
Ideal for you if you:
a leader and want to create psychological safety in your team
If you are an HR or personnel development professional and want to reduce conflict costs
responsible for change or transformation and want to shape genuine cultural development instead of mere process change
as an individual and engage in courageous dialogues
In-house training (upon request)
Ideal for your team if you:
psychological safety and build trust
to address tensions directly and resolve and avoid conflicts constructively.
reduce conflict costs and collaborate more effectively
You want to develop an open feedback culture
"The Brave Dialogue Process© has been a real game-changer for our team communication. I now know how to address tensions before they escalate into conflicts." — Team Leader, Aviation Industry
Get to know your trainers
The Brave Dialog Process© is facilitated by two experienced trainers who are themselves firmly rooted in the principles of emotional clarity, appreciative communication and courageous leadership.
Katharina Krentz
CEO & Founder
Connecting Humans
Transformation consultant, team developer, mediator. With over 18 years of corporate experience and as a pioneer of digital collaboration, she stands for transformation with substance and social fitness as a key competence.
katharina.krentz@connecting-humans.de
Katharina on LinkedIn
Key areas:
Social Fitness & Relationship Skills
Team Development & Leadership
Change & Transformation
Mediation & Conflict Resolution
Irene Maria Kern,
Freelance Business Consultant,
Management Coach & Moderator
With 30 years of experience in healthcare and management consulting, she is an expert in team development and provides practical and results-oriented support to managers and organizations during change processes. Her focus is on the communication and reflection skills of all involved.
Irene on LinkedIn
Key areas:
Successful & healthy leadership
Team development & interprofessional cooperation
Communication & conflict moderation
Stress management & emotion regulation
Let's talk – we look forward to hearing from you! Would you like to learn more about the Brave Dialog Process©? Or request training for your team? Feel free to contact us – we'll work together to find out how we can best support you. Our open training sessions take place in Hamburg, Germany. For in-house training, we are available in the DACH region (Germany, Austria, Switzerland) and/or online.
FAQ
GENERAL QUESTIONS
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The Brave Dialog Process© is a 2-day training course for psychological safety, courageous dialogue, and strong teams. Developed by Christiane Windhausen, it is more than a traditional feedback training: it is a structured development process that strengthens you from the inside out.
You will learn to recognize tensions early and address them directly – before they escalate into conflicts. The process is divided into 3 modules (Connect to Self → Connect to Others → Connect to Culture) and is sustainably anchored through a 4-week tandem transfer.
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Open training (November 2026):
For executives, HR managers, change makers and individualswho want to learn about the process in order to bring it into their company.In-house training (on request):
For teamsthat want to create psychological safety together, address tensions directly and reduce conflict costs.B2B and B2C: The Brave Dialog Process© is offered to both companies and individuals.
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The Brave Dialog Process© differs in several ways:
Inner preparation instead of pure methodology – you start with yourself (values, emotions, needs).
Noble friendship ("I want the best for you") as an attitude instead of superficial politeness.
Experience-based learning in small groups instead of lectures.
Sustainable 4-week transfer in tandem instead of "training over, everything forgotten".
Psychological safety as a foundation – the most important success factor for high-performance teams (Google Project Aristotle).The process makes complex relationships – how we function as a human system, how feelings arise and how we regulate them – very simple and easy to understand.
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According to Google's Project Aristotle (2012–2014, 180 teams), psychological safety is the most important success factor for high-performance teams – more important than the composition of the team, the skills of the individuals, or the processes.
Psychological safety means: I can address tensions, admit mistakes, ask questions and contribute ideas without fear of negative consequences.
Studies show:
+27% higher profitability and +40% lower employee turnover with high psychological safety (Deloitte)
+21% higher profitability with highly engaged teams (Gallup)
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The Brave Dialog Process© empowers teams to identify tensions early and address them directly – before they escalate into costly conflicts.
Studies show:
10–20% of personnel costs are lost due to conflicts (KPMG)
50% of companies lose at least €50,000 per year due to conflicts (KPMG)
10% of companies even lose over €500,000 per year (KPMG)
At least 25% of these conflict costs can be saved by addressing them early (KPMG)
The Brave Dialog Process© gives you the tools to avoid conflicts or to resolve them constructively instead of avoiding them.
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The costs depend on the format:
Open training (November 2026 in Hamburg):
2 days with 2 certified trainers at Fresenius University, Alte Rabenstraße 1, Hamburg Rotherbaum, including drinks and meals, cost 1,499 EUR per person.Register before September 30th and save €100 with our early bird discount; until then it costs only €1,399.
In-house training (upon request):
Costs depend on team size, location, and desired format. We would be happy to create a customized offer for you.Contact: mailto:info@connecting-humans.de
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Yes! The Brave Dialog Process© is based on scientifically sound approaches:
Google Project Aristotle (2012–2014): Psychological safety as the most important success factor for high-performance teams
KPMG conflict cost study: 10–20% of personnel costs are lost due to conflicts, 25% can be saved.
Deloitte studies: +27% higher profitability with high psychological safety
Gallup Engagement Index: +21% higher profitability for highly engaged teams
McKinsey studies: +47% higher productivity among employees who feel connected.
In addition, we have testimonials from participantswho confirm its effectiveness in everyday work.
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Good question! 😊 We know that the German-English mix seems unusual at first glance – but there's a good reason for it:
The name "Brave Dialog Process©" works equally well in both languages:
In German: courageous dialogue process
In English: brave dialogue process
Since we offer the process in both German-speaking and international contexts , we wanted a name that authentic and understandable – without cumbersome translations or different brand names.
So yes: It's a deliberate German-English mix. And yes, we apologize for it. 🙈 But it just works – for Hamburg as well as London, for Munich as well as New York.
Brave Dialog Process© – courageous in every language.
ORGANIZATIONAL QUESTIONS
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Both formats last:
2 days of intensive training (9am-5pm each day) - alternatively, 4 x 4 hours online
plus 4 weeks of structured tandem transfer (8 x 15 minutes, 2x per week)
The transfer is an integral part of the process and ensures that what has been learned is sustainably anchored.
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Open training (November 2026):
Fresenius University of Applied Sciences Hamburg,
Alte Rabenstraße 1, 20148 HamburgIn-house training (upon request):
At your location, in the DACH region, or online – depending on your needs. Please get in touch. -
Date 1: November 5th & 6th, 2026
Date 2: November 27th & 28th, 2026Duration: 9 a.m. to 5 p.m. daily.
Location: Fresenius University of Applied Sciences, Alte Rabenstraße 1, Hamburg-RotherbaumBoth dates are identical – you can choose the one that suits you better.
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Open training (November 2026 in Hamburg):
Aimed at executives, HR managers and change makers who want to learn about the process
You will learn the entire process and can then decide whether you want to establish it in your company
Mixed participants from various companies
In-house training (upon request):
For entire teams who go through the process together, individually tailored to your team
For managers, change managers, SCRUM masters, i.e., roles that deal with change, difficult conversations, psychological safety, feedback, etc. in the company and pass on the knowledge
For entire departments and divisions that want to improve communication and discussion culture and actively shape psychological safety.
Locally, internationally, or online
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Open training:
Maximum 24 participants with 2 trainersIn-house training:
Ideally, there are 12–24 participants with 2 trainers. For larger teams, we will find a suitable solution together.The smaller group size allows for intensive practice in small groups and individual support.
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The Brave Dialog Process© is facilitated by two experienced trainers :
Katharina Krentz,
CEO & Co-Founder, Connecting Humans, Hamburg;
Transformation Consultant, Team Developer, MediatorIrene Maria Kern,
Freelance Business Consultant, Management Coach & Moderator,
30 years of experience in healthcare & business consultingBoth are firmly rooted in the principles of emotional clarity, appreciative communication, and courageous leadership.
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Yes, absolutely! Many participants in the open training subsequently decide to implement the Brave Dialog Process© in their team. We would be happy to support you with a customized in-house training.
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Open training:
Buy a ticket from our shop
or contact us by email if you need an invoice
We will send you all the information and the invoice
After payment is received, you will receive final confirmation and all details
In-house training:
Contact us for a free introductory meeting
Together we will clarify goals, framework & process
You will receive a personalized offer
Once commissioned, we will plan the training together
Contact:info@connecting-humans.de
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Before training:
You will receive all organizational information (location, times, travel, etc.)
For in-house training: preliminary discussion to clarify specific topics
After training:
You will receive all documents as documentation as well as working materials for the 4-week transfer
Tandem matching: You will be assigned a tandem partner for the transfer phase.
Follow-up after 4 weeks (optional): Reflection & exchange
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Free cancellation up to 4 weeks before training
Up to 2 weeks before training: 50% of the participation fee
Less than 2 weeks before training: 100% of the participation fee
For in-house training courses, the cancellation policy is agreed upon individually.
CONTENT-RELATED QUESTIONS
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The Brave Dialog Process© is divided into 3 consecutive modules:
1. Connect to Self – The inner preparation
You get to know yourself as a system, reflect on your values, learn to understand the logic of your feelings and uncover limiting beliefs.2. Connect to Others – Dialogue on equal terms with Noble Friendship
You will learn to give and receive constructive feedback and to conduct difficult conversations courageously and respectfully.3. Connect to Culture – Transfer to Everyday Life:
Together, we'll explore how you can integrate what you've learned into your company, your team, and your environment. Over the next four weeks, you'll also practice what you've learned consistently with a tandem partner – ensuring lasting integration within the team. -
Noble friendship ("I want good things for you") is the attitude that makes genuine dialogue possible. It means:
No monologue, no one-sided pronouncements
No judgment or accusation
Rather: genuine listening, respect, understanding, compassion, and the willingness to grow together
Noble friendship is the key to ensuring that feedback is truly received and that difficult conversations proceed constructively.
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The 4-week transfer is an integral part of the Brave Dialog Process© and ensures that what has been learned is sustainably anchored.
Here's how it works:
You will be assigned a tandem partner from the training
You will meet twice a week for 15 minutes each time (a total of 8 meetings) by phone or online
Each week has a new theme (e.g. week 1: logic of emotions, week 2: living values, etc.)
You reflect and practice together – structured and accompanied
The result: Not just theory that gets lost in everyday life, but real change.
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In the Brave Dialog Process© you will learn practical methods that you can apply immediately:
Connect to Self:
Compass of Emotions (Understanding & Regulating Emotions)
Values dialogue (clarify your own values)
Transformation of beliefs
Connect to Others:
WWW method (Perception – Effect – Desire) for constructive feedback
SAGES method for unpleasant messages
Sounding Board (consciously solicit feedback)
Connect to Culture:
Tandem reflection & practice
Transfer methods for everyday life
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Connect to Self is the first module of the Brave Dialog Process© – the inner preparation.
Before you can have courageous dialogues, you need clarity about yourself:
Emotions: How do they arise? How do I regulate them?
Values: What is truly important to me?
Belief systems: What prevents me from communicating openly?
The result: You are internally prepared and can enter into the dialogue from this clarity.
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Connect to Others is the second module – dialogue on equal terms.
This is about relationships with others:
You learn to see feedback as a gift
You practice conducting difficult conversations courageously and respectfully
You develop the attitude of Noble Friendship ("I want to be good to you")
The result: You can address tensions directly – clearly, constructively and without drama.
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Connect to Culture is the third module – the transfer into everyday life.
Training is only as good as its implementation. That's why the Brave Dialog Process© doesn't end after two days:
4 weeks of structured transfer in tandem
8 x 15 minutes of active practice (2x per week)
New language & culture of dialogue in your team
The result: Sustainable implementation instead of theory that simply disappears.
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No! The Brave Dialog Process© is suitable for everyone – regardless of prior knowledge.
You need:
Openness to self-reflection
Willingnessto engage in the process
Courageto confront yourself and others
You'll learn everything else in training.
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After the Brave Dialog Process© you have:
Clarity about your values, emotions & needs
Proven methods for constructive feedback (WWW, SAGES)
The abilityto recognize tensions early and address them directly.
A new attitude: Noble friendship as the basis for genuine dialogue
Practical exercise in small groups – experience, learn, practice
A transfer plan for the next 4 weeks
A tandem partner for active reflection & practice
A new language & culture of dialogue for your team
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100% practical! The Brave Dialog Process© is experience-based – no lectures, but intensive practice in small groups.
You learn through:
Practical exercises in groups of 2 and 3
Real situations from your everyday work life
Direct application of the methods in training
Reflection & feedback from facilitators & participants
The result: Techniques that have an immediate impact in everyday work – understandable, practical, and directly applicable.
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That hasn't happened yet. However, you might prefer to do an exercise alone rather than in a small group because you realize it goes deeper than you're willing to share.
If it does happen, we'll talk about it openly.
The Brave Dialog Process© thrives on psychological safety – this also applies to the training itself. If something isn't right, you can bring it up at any time. We'll find a solution together.
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Yes, in-house training is also possible online in 4x4 hours – with adapted formats that take digital collaboration into account.
However, the open training in November 2026 will take place in person in Hamburg – for maximum intensity and connection.
Still haven't found the right answer to your questions? Then feel free to send us an email to info@connecting-humans.de – we'll be happy to help.